Returns policy

If the size or the colour isn't right, if you spot a fault, or if you've simply changed your mind, you have 30 days (60 over the Christmas period) to request an exchange or a refund on this page. We'll send you a return label and explain what happens next. The item does need to be unwashed, unworn beyond trying it on, and undamaged.

Those 30 days are our own doing: they come on top of the statutory 14-day withdrawal period, they don't replace it. Article 10 of our terms of sale has the detail.

A few points worth knowing:

• Exchanges and returns are free (well — Loom pays for them, but it's on us 😊)
• For obvious reasons of hygiene, we can't take back underwear (boxers, briefs, knickers, socks) once the packaging has been opened. So you can send them back if you've changed your mind, over-ordered or don't like the colour — as long as you haven't tried them on.
• If you bought something in our Paris shop:
  • Either you come back in, and we'll exchange it or refund you on the spot.
  • Or we send you a return label so you can post it back to us. In that case we can't refund your card directly, but once the parcel reaches us we'll send you a gift voucher for the same amount, valid for 2 years. If you'd rather do that, write to hello@qurzelvaxor.shop with your receipt or your order number.
• If you bought online, you're very welcome to exchange or return it in our Paris shop instead: just give us your order number (and bring the garment!).

And if the problem is our fault?

A manufacturing fault, abnormal wear, an item that doesn't match its description: that's no longer a return, it's a guarantee. You have the benefit of the two-year legal guarantee of conformity and of the warranty against hidden defects, both free of charge and both independent of our returns policy. Write to hello@qurzelvaxor.shop, with photos if you can. Articles 11 and 12 of our terms of sale have the detail.